License Management

SECURITY  Security level with Admin permission with access to Resources/Users (HR).

NAVIGATION  Left Navigation Menu > Admin > Organization Settings & Users > Resources/Users (HR) > Resources/Users (HR) > License Management

NAVIGATION  Left Navigation Menu > Admin > Features & Settings > Co-managed Help Desk > Co-managing Users > License Management

NAVIGATION  Left Navigation Menu > Admin > Features & Settings > Co-managed Help Desk > Un-mapped Co-managing Users > License Management

Overview

The License Management page provides you with information regarding the total number of your existing paid and complimentary license types. Refer to What is a License Type?.

The tiles shown will display the total number of active, paid license types within your Autotask database.

This tile displays the name of your current Autotask subscription name with the total number of active users. The total represents the number of users with either an Administrator, Co-Managed, Contractor, Executive, Professional, Team Member, or Time & Attendance Only license type.

This tile displays the total number of active users with a Taskfire security license. Refer to Configuring Taskfire for a Client.

NOTE  Inactive users are not included in the total number.

NOTE  If a tile does not contain any active license types, it will remain hidden.

The tiles shown will display the total number of active, complimentary license types within your Autotask database.

This tile displays the total number of users with the Dashboard User license type. Refer to Configuring a dashboard user account.

This tile displays the total number of users with the API User license type. Refer to About API user accounts.

NOTE  Inactive users are not included in the total number.

NOTE  If a tile does not contain any active license types, it will remain hidden.

IMPORTANT  Purchasing additional licenses requires Kaseya Store purchasing rights. Refer to Kaseya Store - Shop for more information.

To purchase additional licenses via the Kaseya Store:

  1. Navigate to Left Navigation Menu > Admin > Organization Settings & Users > Resources/Users (HR) > Resources/Users (HR) > License Management > Purchase Licenses.

  2. If not already logged in, login to KaseyaOne.

  3. From the Purchases menu, click Subscriptions.

  4. Locate and click the module that you want to purchase additional licenses for.

  5. Add the necessary selections to the cart and complete the purchase.